Try It Now!
We currently offer two products for trial
Virtual Agent
We believe that our Virtual Agent can out-perform your digital customer care team for most use cases and we’d like to prove it. We’ll create a bot for you based on your enterprise training material (or web site). This process takes about a day and we’d love to make an Enegel.ai Virtual Agent for your business. Please provide your contact information below and a representative will contact you to discuss your use case and collect training material for your prototype bot. Once you provide training material we’ll create a prototype bot in the testing area of our web site and you can try Enegel.ai Virtual Agent for yourself.
Conversational Intelligence
We’re confident Enegel can produce the highest quality evaluation of agent performance and we’d like to show you with a complimentary analysis. Compare Enegel’s CX Assurance report to the reports produced by your quality assurance process and tell us how we did!
Upload either a chatbot training materials, or a customer service transcript, or audio recording and Enegel will email you the results generated by our AI platform.
The analysis will be produced by Enegel’s proprietary scoring for the following agent performance metrics
Personalization and context
Analyze how well the Agent can personalize the conversation and understand the context of the customer's query.Language and tone
Analyze the language and tone used by the Agent in responses to the customer. Ensure that Agent uses clear and appropriate language and a friendly and helpful tone.Flow and logic of conversation
Evaluate the flow and logic of the conversation between the Customer and the Agent. Ensure that the Agent can guide the Customer through a logical sequence of questions and answers.Two-way conversation
Ensure that Agent creates and build rapport with the customer. Determine if Agent was able to have a a two-way conversation with Customer outside the sale interaction.Customer satisfaction
Evaluate the Customer's overall satisfaction with the customer service. Determine if service provided is meeting the customer's needs.Accuracy of responses
Ensure that the Agent provides accurate information and instructions to the customer. Check if Agent can correctly answer the customer's questions or concerns.Net Promoter Score
How likely is it that Customer would recommend Customer Service to a friend or colleague?Sound like an Expert
Ensure that Agent was able to provide accurate and complete information to the customer. Ensure that Agent is CONFIDENT when assisting the customer.